What happens if my order gets held up in customs?

If your order is taking longer than normal to clear customs, rest assured that we will be tracking it every step of the way and will help you liaise with our couriers. Where possible, we will also pass direct contact information to you as it is often easier to sort out the delay locally.

From time to time customs in certain countries will hold parcels for inspection and may require additional information before delivery, if your parcel requires additional information you will be contacted by the courier on the email and phone number on your order.