General

Orders & Payments

• I have a gift voucher/discount code to use, where can I enter this?
• What currencies can I pay in?
• Does my order go through any security processes?
• When will they payment for my order be taken?
• What payment methods do you accept?

Shipping & Delivery

• Do you ship orders 7 days per week?
• What time will my parcel be delivered?
• Can I change my delivery time?
• Is a signature required for my parcel upon delivery?
• There is a problem with my delivery, what should I do?
• I missed my delivery, what happens next?

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Refunds & Exchanges

• I placed an order on a 3rd party marketplace and need to return it?
• Refund Policy

Discounts & Promotions

• Do you offer discounts for NHS, Students or Military?
• What are the terms & conditions for sales/promotions?
• Where can I find Yoga Studio Store discount codes?
• Can I apply a discount code to a past purchase?
• How do I use my promotion code?
• Do you advise in advance of your promotions?

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Customisation & Branding

• Can I return yoga products that have been customised?
• Do you ship customised products worldwide?
• Do you offer bulk buy wholesale discounts on customised yoga products?
• Do you offer an eyeletting service for yoga mats?
• Do you offer customisation and branding on yoga products?